Quality Analyst

Location: Burns Harbor, IN

Cleveland-Cliffs has an immediate opening for a Quality Analyst within our Central Quality (CQ) group in Burns Harbor, IN.  The Quality Analyst or specifically an Order Specification Analyst (OSA) is responsible for performing a technical review of customer purchase orders and automotive contracts to determine mill capability and material route identification for order entry. The OSA uses customer, agency, and internal specifications along with qualifications/mill capability applications to enter the SAP sales order to provide Planning with all capable/qualified production routes. The OSA initiates inquiries to Plant Quality confirming grade and dimensional capability. An ideal candidate be able to will need to meet internal metrics and ensure customer satisfaction both independently as well as within a team.

Summary of Responsibilities:

• Review of customer purchase orders (PO’s) and material contracts for discrepancies of technical requirements

• Troubleshoot discrepancies between SAP sales orders and plant legacy (production) orders

• Review and comprehend customer, agency, and internal specifications to ensure compliance and assignment of capable / qualified facilities to one-time orders and forecasted materials

• Regular follow-up of “Held” sales orders / parts requiring clarification from either the customer or Plant Quality group

• Work with Inside Sales or Account Manager to obtain the necessary confirmation or PO revision to release the order

• Enter inquiries to Plant Quality for technical questions or size limitation approval

• Review repeated PO’s that have bypassed the OSA technical review to ensure correct values have been assigned on the sales order

• Review and resolve Sales Orders errors

• Review the customer PO specification and grade requirements to confirm the correct Book/Spec/Grade has been applied to the sales order

• Work on department projects within the quality organization

• Other duties as assigned

Minimum Requirements: 

• Associates degree in a technical field or equivalent experience 

• Working knowledge of Microsoft Office including Excel, PowerPoint and Word

• Knowledge of Hot Roll, Cold Rolled, and Coated steel products

• Experience working in the steel industry or heavy manufacturing

• Preferred Requirements:

• Bachelor’s degree in a technical field

• Proficient in using a legacy business system

• Quality Assurance and/or Customer Specification knowledge

• Customer Service or Planning background

• Flat Carbon steel product or process experience

• Familiarity with Microsoft Access or SQL

• Knowledge of Cleveland-Cliffs Flat Rolled Carbon Steel Customer Base

Cleveland-Cliffs is a leading North America-based steel producer with focus on value-added sheet products, particularly for the automotive industry. The Company is vertically integrated from the mining of iron ore, production of pellets and direct reduced iron, and processing of ferrous scrap through primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package, including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.