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Job Description
Cleveland-Cliffs Steel LLC is seeking an experienced Senior IT Applications Engineer to join the Information Technology team supporting the IT Plant Systems area at the Indiana Harbor Plant in East Chicago. This role provides essential IT support for Indiana Harbor’s manufacturing applications and subsystems built on Mainframe COBOL/DB2. Key responsibilities include problem investigation, analysis, design, programming, testing, and malfunction resolution, including participation in off‑hours support. The ideal candidate will have strong COBOL/DB2 skills, as these technologies form the foundation of the systems supported in this area.
Summary of Responsibilities
- Understands business, supporting technologies, manufacturing processes, key stakeholders, and overall business goals.
- Collaborate with business partners, team members, and vendors by participating in meetings to analyze requirements and define project and technical support needs.
- Build strong working relationships with customers and aligns closely with their priorities and expectations.
- Proactively gathers requirements and develops or modifies applications while identifying critical interfaces and addressing impacts during testing and implementation.
- Plans, organizes, and delivers technical projects and solutions in accordance with the Change Management process, including generating required documentation and SDLC artifacts.
- Provides timely and effective feedback on customer issues and requests, offering recommendations to improve system stability and reduce recurring support needs.
- Provides 24×7 on-call support for Indiana Harbor OFS applications and subsystems, including production recording, quality assessment, logistics, conditioning, Reap secondary slab sales, slab applications, and interplant/outside shipping.
- Follows IT Change Management processes for production changes and maintains documentation to demonstrate compliance.
- Drives innovation in partnership with the business and supports the development of both online and batch applications.
- Demonstrates proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
- Possesses strong verbal and written communication skills.
Minimum Qualifications
- Bachelor’s Degree in Business Information Systems or equivalent work experience
- 7 or more years of experience in CICS, COBOL, DB2, JCL/JES3
- 7 or more years of experience with custom development and SDLC processes
- Working knowledge of Microsoft Office 365 Apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, MS Access, Visio)
- Working knowledge of ServiceNow service management software
Preferred Qualifications
- 10+ years exp in COBOL, CICS, DB2, JCL/JES3
- 10+ or more years of experience with custom development and SDLC processes
- 10+ years exp in Project Management; and demonstrated good leadership, communication, organizational and teamwork skills
- Manufacturing knowledge and experience with the OFS Manufacturing Systems at IH.
- Working knowledge of Microsoft Office 365 Apps (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, MS Access, Visio)
- Working knowledge of ServiceNow service management software
- 2 or more years of experience in a Steel Manufacturing Environment
- Some experience with OFS at IHE
Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.