IT Automation Platform Engineer

Cleveland-Cliffs is currently looking for an IT Automation Platform Engineer to facilitate deployment of a single AI-powered automation platform to fundamentally reduce IT service desk ticket volume across our steel mills and corporate operations. This role will be responsible for the platform from initial deployment through enterprise-wide adoption.

Summary of Responsibilities: 

• Own day-to-day operations of the AI automation platform and its enterprise integrations  

• Design, build, test, and deploy automation workflows including API connections, scripting, decision logic, and error handling  

• Manage platform configuration changes, workflow deployments, and version updates 

• Build automated password reset workflows across Active Directory, Okta, Dayforce, and legacy systems  

• Design identity verification workflows ensuring users are authenticated before automated actions execute  

• Implement automated onboarding, offboarding, and role-change workflows across Workday, AD, Okta, and ServiceNow  

• Monitor AI classification accuracy, self-service resolution rate, and escalation volume  

• Analyze misclassified incidents to improve AI accuracy and identify training data gaps  

• Mine incident data to identify next-highest-value automation targets and build the case for new use cases  

• Curate and maintain IT knowledge base content structured for AI consumption  

• Develop end-user self-service guidance and adoption materials  

• Coordinate voice channel integration with existing telephony infrastructure   

• Maintain API integration health between the AI platform and ServiceNow  

• Partner with IAM, HR systems, and managed service provider teams on automation requirements  

• Manage the vendor relationship including TAM engagement, support tickets, and roadmap alignment   

Minimum Qualifications: 

• 3+ years in IT operations, infrastructure engineering, or IT platform administration  

• Active Directory administration – hands-on account, group, and OU management  

• PowerShell scripting – writing and maintaining scripts for provisioning, system queries, and automation tasks; Python is a plus  

• REST API integration – consuming APIs, testing with Postman or equivalent, interpreting JSON/XML payloads  

• Identity lifecycle management – onboarding, offboarding, and role-change processes across HR, directory, and ITSM systems  

• Analytical skills – using operational data to identify patterns and drive improvements  

• Ability to translate business processes into technical workflow logic  

Preferred Qualifications: 

• Okta or comparable identity provider experience (Azure AD/Entra, Ping, CyberArk) including SSO/SAML and MFA  

• ServiceNow administration or integration experience  

• Experience with workflow orchestration or automation platforms  

• Prior exposure to conversational AI, chatbot, or virtual agent platforms  

• ITIL Foundation or equivalent ITSM framework knowledge  

• IT experience in a 24/7 manufacturing or industrial environment  

The salary range for this role is $80,000 to $105,000.  An employee’s pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographic location and business or organizational needs.  

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.